Shaping our Digital Future Part IV: Develop 21st Century Government and Public Works Programs

Map of the U.S. with text that reads “Shaping Our Digital Future Part 4”

About this Series:

In the coming months, I’ll be sharing a total of ten lists of ideas for things we need to do now to ensure that our digital future delivers on its promises of innovation, equity, and a better quality of life for everyone. It’s not too late to fix the mistakes of the past and create a firm foundation for the years ahead, but our prosperity and well-being at every level of American society will depend on confronting these challenges and taking meaningful action.

Develop 21st Century Government and Public Works Programs

Newfangled technology alone will not guarantee community-wide access and better service delivery, but the right technology can greatly improve our communities and government interactions. That means tech that broadens access, increases flexibility, helps prepare for the unexpected, and conserves our shared resources. The data we collect from millions of users of municipal websites and services across the country suggests that we still have a lot of work to do to create digital government experiences that live up to their 21st-century potential. We need to implement smart innovations instead of settling for the status quo.

Here’s what we need to do:

  1. Re-envision the need for centralized government services. By deploying government employees into communities with mobile technology, we can make government transactions easier for everyone and close the service gap in high-need communities.

I.F. empowers government orgs to be relevant, accountable, responsive, and engaging to communities through data-driven technology and award winning websites.